Shipping T&C's

Nationwide Delivery - We ship our products nationwide, to ensure every member of our pack can enjoy delicious dinners and tasty treats that are delivered straight to their door!

Our parcels are delivered with DHL/APC on next day delivery. Frozen items will be sent with thermal packaging.

Deliveries are available to be shipped during the businesses operational hours on Tuesday, Wednesday, Thursday and Friday. Orders placed from Saturday to Monday will be collected for shipping on the following Tuesday.

Order Placed On -

Monday = estimed delivery Wednesday

Tuesday pre 12pm = estimated delivery Wednesday

Wednesday pre 12pm = estimated delivery Thursday

Thursday pre 12pm = estimated delivery Friday

Friday pre 12pm = estimated delivery Saturday

Saturday/Sunday = estimated delivery Wednesday

*PLEASE NOTE THE ABOVE IS ONLY AN ESTIMATE AND ORDERS PLACED PAST 12PM MAY STILL BE DELIVERED NEXT DAY DEPENDING ON COURIER COLLECTION TIMES*

Prices are subject to parcel weight and your shipping will be automatically calculated at the checkout.

By completing your purchase you are agreeing to the following terms and conditions:

1. Multi parcels may be delivered by different drivers on the day of delivery

2. DHL/APC do not need to knock and will ALWAYS leave the parcel even if you are not home

3. Deliveries can take up to 48 hours

4. YOU MUST download the DHL/APC app and register an account to track your order - you can also login and track on the DHL/APC website

5. DO NOT change the delivery date in the app or on the website

Note: During the busier periods, deliveries may take up to 48 hours to reach you. We cannot guarantee next day delivery.

When you select delivery at the checkout, the above delivery schedule becomes our target delivery day. Once it leaves us, DHL/APC are in control of your parcel and reserve the right to deliver within 48hours, in busier times.

FAQ's

When is the delivery deadline?

Orders placed after 12pm are not guaranteed to be delivered next day

What postcodes do you cover?

We ship our products across the UK mainland

What day and time will my order be delivered?

Please reference our estimated delivery schedule. Our courier will contact you once they have received the parcel with updates on delivery times.

Please note that DHL/APC do not deliver on Bank Holidays.

What if I am not home to receive my delivery?

If your delivery arrives when you are not at home, the parcel will be left (no matter the weather conditions) outside of your address. It is your responsibility to be available for your delivery to ensure it is not stolen, damaged or defrosted. We accept no responsibility for the order once delivered.

What should I do if an item is missing?

Sometimes we may substitute an item for similar value or substance. If a suitable replacement is not available, we will refund the product value. We take extra care by triple checking all orders, but we are only human and mistakes can happen. Please contact us at the earliest convenience, but no later than 24 hours after delivery if an item is missing.